Request coordination
Bring appointment details, pickup needs, destinations, and return arrangements into one coordination workflow.
Relay Transportation Management
Care.
In motion.
Transportation coordination for care organizations. Dispatch and fleet tools for transportation companies.
One connected trip, from facility request to provider follow-through.
Move forward with RelayYour next connection
starts here.
01Care organizationsRequests, authorizations, providers, and reporting.02Transport companiesExplore dispatch, driver, and fleet tools.03Transport provider portalSign in to your Relay account.Relay coordinates the provider. Your team manages the ride.
Two sides of one trip
Care teams coordinate.
Providers deliver.
Relay connects the work.
For nursing facilities & care organizations
Less chasing rides.
More visibility.
Relay helps your team move from a transportation request to a coordinated trip, with clear ownership of the follow-up.
Broker authorization support
Coordinate authorization requests and follow-up. Keep broker-covered transportation and facility-pay arrangements clearly identified.
Transportation provider coordination
Match requests with transportation companies based on service areas and trip needs, then track acceptance and follow-up.
Changes & return rides
Keep cancellations, appointment changes, and call-when-ready returns visible to the people coordinating the trip.
Costs & savings visibility
Review trip activity, facility-pay costs, and savings opportunities across individual locations or a facility group.
A clear point of contact
Give your care team one place to bring transportation questions and exceptions that need attention.
For transportation companies
Provider platformYour trips. Your fleet.
One working view.
The Relay Transport Provider Portal (TPP) brings the provider’s daily work together—from trip intake and dispatch to driver updates and billing preparation.
Trip intake & marketplace
Review Relay trip opportunities and direct requests. Give your customers a provider-specific request form or embed it on your website.
Dispatch & return management
Organize driver and vehicle assignments, outbound and return legs, and trip changes in your company’s workspace.
Driver & fleet visibility
Bring assigned-trip progress and available on-duty driver location into the office view, with missing or stale location clearly identified.
Daily readiness
Review driver check-ins, qualifications, vehicle inspections, and safety holds before putting resources into service.
Operations follow-up
See exceptions that need attention and record who is responsible for the next step.
Billing preparation
Prepare billing drafts from trip records for office review. Billing preparation does not submit insurance claims or collect payment.
Available features depend on your company’s enabled modules and qualification status. Contact Relay to complete company onboarding.
Connected work. Clear responsibilities.
One trip. Two distinct roles.
Relay coordinates the provider.
The facility workflow handles requests, authorization follow-up, transportation-company coordination, and facility reporting.
The provider manages the ride.
TPP handles the transportation company’s drivers, vehicles, assignments, trip progress, and billing preparation.
Trip details move to the provider; relevant status updates return to Relay. TPP also supports a provider’s own direct bookings.
Meet Relay’s signature assistant
Hudson
RELAY AIYour Relay assistant for schedules and trip coordination. Review schedule uploads, trip details and coordination questions in one workspace.
Review imported requests and prepare trips for dispatch. Company approval and driver/vehicle readiness are checked before release and assignment. Drafts do not assign drivers or confirm transportation.
Contact Relay to confirm Hudson access and readiness for your company’s dispatch team. TPP sign-in alone does not grant Hudson access. Review uploaded information and missing details before submitting it for dispatch review.
Upload your schedule.
Hudson supports PDFs, schedule photos, CSV files and Excel spreadsheets. Review the extracted information against your original schedule.
Review the details that matter.
Review draft passenger records and trip legs, paired returns, source driver preferences, and missing information before planning.
Talk it through with Hudson.
Explore questions about pickups and return coordination, then review and correct the private draft. Draft guidance does not change dispatch assignments.
Let’s make the connection
Where to next?
We’re ready to hear from you.