RELAY SOLUTIONS, LLC

SMS terms

Current availability: Relay is preparing informational text messaging. Website opt-in does not activate messaging, and the planned Return Pickup Communications program is not active. For assistance now, call 918-822-0030 or email contact@relaytrips.com.

Business-inquiry text preferences

The optional checkbox on our contact form and provider application records permission for non-marketing informational texts from Relay Solutions, LLC about that specific inquiry. Only the subscriber or authorized user of the entered number may opt in. Leaving the box unchecked does not prevent submitting the form or receiving services. General permission for phone calls or email is separate.

This choice does not authorize messages to a passenger, another person’s phone, or return-pickup updates. It does not authorize marketing, transfer consent to a transportation provider, verify a phone number, or establish that an SMS campaign is approved.

Planned Return Pickup Communications

The planned program would support return-pickup readiness, coordination replies and pickup-status updates for an existing transportation request. It requires its own documented permission from the intended recipient and confirmation of the applicable messaging service before use. Submitting a ride request, listing an escort’s number or accepting a ride-request acknowledgement does not by itself opt anyone in. Use a phone call for return-pickup assistance while this program is unavailable.

Frequency, charges and choice

When available, informational message frequency will vary with the inquiry or transportation request. Message and data rates may apply under your mobile plan. Consent is optional and is not a condition of purchasing or receiving services. Phone and email remain alternatives.

Stopping messages and getting help

When text messaging is available, reply STOP to stop messages or HELP for help. You can also call 918-822-0030 or email contact@relaytrips.com to withdraw a recorded preference or ask for assistance now. A new inquiry does not cancel an earlier opt-out. Relay must resolve opt-out status before any later messaging.

Privacy and sensitive information

See our Privacy Policy for the information recorded with a consent choice and the restriction on sharing SMS opt-in data for marketing. Do not text medical details, medical records, insurance identifiers, passwords or payment information. SMS may be visible to others with access to your device or account.

Delivery and emergencies

Text delivery and response times are not guaranteed. A text or website submission does not confirm a ride, provider assignment or pickup time. Call dispatch for urgent transportation questions. This is not an emergency service; call 911 for an emergency. Mobile carriers are not liable for delayed or undelivered messages.

Updated October 11, 2026. These terms describe the limited website preference and the separately planned return-pickup program; they do not announce activation.